The Non-Conformance module is for recording issues that happen internally on finished products, materials, and services. The record workflow lets you capture the hold/quarantine details and decide on what to do next e.g., rework. Whereas the Corrective Action module allows you to record a non-conformance and conduct a full investigation/root cause analysis and put actions in place to correct/prevent the issue from reoccurring. Therefore, you might add a Non-Conformance record and raise a Corrective Action record from it.

The Risk Assessment model within the Corrective Action record is set to a 'Probability vs Severity' matrix as default by the system, however, the Risk Assessment can be updated to a customised Risk Assessment model.

To update the Risk Assessment Model in Corrective Action records (or any other model):

1. First create the Risk Assessment Model within the Risk > Food Safety Plan Module using the 'Add Model > Risk Assessment Model' button.

2. Create your new model. Click here for more information on building risk assessment models.

3. Once the Risk Assessment Model has been saved, raise a ticket to the Technical Support team requesting them to embed the new Risk Assessment Model into the Corrective Actions Module. In the ticket you can provide them a link (URL) to the model.

Once embedded, the Risk Assessment Model will be seen throughout all Corrective Action Records created going forward.

Tip: When creating the Risk Assessment Model, the User can use the verbiage that will match the non-conformance categories used in Auditing records i.e. Critical, Major, Minor, & Recommendation. This allows the Corrective Action Risk to auto populate in the Corrective Action Record when opened from an Audit.

The risk assigned to a complaint record is populating from the risk of the non-conformance category selected inside it. Non-conformance categories located in MasterData can be assigned a risk e.g. high, and if the non-conformance category is selected in a complaint or non-conformance record, then the risk assigned to the category becomes the risk of the record.

Yes, you can use the search bar to search for records with a reference number as the search bar has the ability to search for the complaint record name, number, or reference number inside the record. While the system will pull records with a reference number completed inside the record, you can rename the record while completing it to contain the reference number so it will then be visible in grid. You can rename a record using the Actions drop-down on the right-side of the record.

Multiple non-conformance categories cannot be assigned to one record. If the non-conformance contains more than one issue/reason, a single non-conformance category could be created in MasterData to contain all issues in the name.

For example if an issue occurs with a product where it has the wrong details on the label and the packaging used is damaged, a single non-conformance category could be created e.g. Quality :: Wrong Label & Damaged Packaging.

Click here for more details on adding non-conformance categories.