How to Enable & Complete Multi-Factor Authentication
Multi-Factor Authentication is a security process in which you provide two means of identifying yourself to the Safefood360° software.
The first stage requires memorization (Username and Password). This second requires physical possession through your mobile or smartphone. In this context, the two factors involved are sometimes spoken of as ‘something you know’ and ‘something you have’.
MFA greatly reduces the likelihood of an unauthorized user gaining access to your account. To do so they would need to have both your login credentials as well as access to your personal smartphone.
1. Access and Edit Profile
- Access your profile page by clicking your name in the top bar of the application.
- Click Edit Profile.
2. Enable Multi-Factor Authentication
- Check the box where it says "Enable Two Factor Authentication".
- It is then mandatory to add your Phone number in order to have the authentication code come to you be SMS or authentication by a call. Ensure that format of your phone number is as you would dial it internationally e.g., +353857111221. Ensure to add the + at the start of the number.
3. Log Out to Setup Multi-Factor Authentication
Log out of the system by clicking LogOut on the top right.
4. Proceed to Login Again
- Add your email address at the login page and click Continue.
- The sign-in form will populate with your email address already completed, simply add your password and click Sign-In.
Note: After 3 attempts of signing into the system you will be temporarily locked out for a set amount of time.
5. Choose your Preferred MFA Method
Choose the method by which you want to receive a the authentication code when logging into Safefood360; By Phone (SMS/Call), by Email, or using an Authenticator app on your phone. Click Continue after choosing.
Authenticator Application (App)
NOTE: STEP 1-3 BELOW IS COMPLETED ONLY ONCE ON SETTING UP THE APP TO RECEIVE THE CODE.
1. Install Authenticator App
Follow the instructions for installing the authenticator app (You may already have an app installed which you can open). This step you will only need to complete once.
From your Smartphone open the app store and search for the Microsoft Authenticator app or any other authenticator app such as Google Authenticator. There is an app available for all Smartphones including iPhone, Android, Blackberry and Windows.
2. Add Safefood360° to Authenticator App.
Open the authenticator app you installed. The following instructions will differ slightly depending on your device and chosen app.
In the Authenticator app, click the PLUS icon in the bottom right-hand corner. Click "Scan Barcode“.
Point the camera at the barcode. Once complete you will see a random 6-digit number in the app which will automatically change every 30 seconds. Each time you log into the system you will type in the code that appears in the app.
3. Click Continue
Click the Continue button after scanning the QR code.
4. Add the Code from Authenticator App
Open your app and add the code from the app to log into the system after clicking continue. After adding the code click Verify.
Authentication by Email
If you would like to receive your code by email choose the Email method for authentication and click Continue.
1. Send Verification Code
If you choose Email as the preferred MFA method, you will see your email address you will need to verify your email address by clicking Send Verification Code.
2. Add Code to the Verification Code Box
You will receive the code by email. Type the code into the verification code box and then click Verify Code.
If your code has expired as you failed to add it on time, click Send New Code.
3. Click Continue
Once your code is verified, you will see your email address with a message above it to confirm your email address has been verified.
Simply click Continue to access the system.
Authentication By Phone
If you choose Phone as the preferred MFA method, you can choose to receive a SMS message with the code or choose for a call to be made to you.
After choosing Phone as the MFA method, you may see the below message appear instructing that your user profile requires your phone number to be added.
You can contact the support team to request them to add your phone number to your profile – [email protected]
When you enable MFA it is mandatory to add your phone number.
1. Access your Profile by clicking your name at the top of the system.
2. Click Edit Profile.
3. Add your phone number and click Save. Ensure that format of your phone number is as you would dial it internationally e.g., +353857111221. Ensure to add the + at the start of the number.
1.After choosing Phone as the method of authentication, and there is no issue with your phone number as it in place, you can choose for the code to be received to your phone by SMS (send code) or to conduct the authentication by a call.
If you choose Send Code, type in the code you receive by SMS and click Verify Code.
If you choose to authenticate by a call (Call Me), you will need to follow the instruction on the call after answering (you will be instructed to press the pound # key on your phone) and after you will be automatically signed in.
