Add a Service Non-Conformance

The Non-conformance Module in safefood360 is specifically for recording non-conformances that happen internally in a site in relation to finished products, materials, or services. The workflow allows you to define the issue and then provide details on what has happened to the product, material, or service i.e. are they on hold/quarantine and what is going to happen, are you rejecting and disposing, reworking, etc. A corrective action record can then be generated from the non-conformance record using the Actions function so that a full root-cause analysis etc. can be put in place.

Below details the workflow for a service non-conformance.

Click here for a webinar on the non-conformance module.

1. Enter Non-Conformance Details

Enter Nonconformance Details
  1. Select the date of the service non-conformance.
  2. Select the supplier of the non-conforming service.
  3. Select the date of the service non-conformance.
  4. Select the non-conformance from the categories module.
  5. Enter a description of the service non-conformance.

2. Make Non-Conformance Decision

Make Nonconformance Decision

A decision needs to be made as to what action to take following the non-conforming service.

  1. Select the appropriate decision from the list of drop-down options. Choose from: Conduct audit, Corrective action, De-list service supplier, No action, Reject, Release, Re-test, Risk Assess product, Suspend Service Supplier, or Other.
  2. Select the person of authority who has made this decision.
  3. Select the date the decision was made.
  4. Enter a decision report.

3. Close Out Non-Conformance

Close out Nonconformance

The close out section allows you to record a final report, select a root cause to the non-conformance, detail any costs or losses and any notifications made to customers or regulatory bodies concerning the non-conforming service.

  1. Provide a close out report on the non-conformance.
  2. Select the root cause of the non-conformance.
  3. Select any costs or losses incurred due to the non-conformance.
  4. Select the customer or organization from the contacts module, select the date they were notified, select the means through which they were notified (email, phone, letter, etc.), enter the specific contact person who was notified and enter any other relevant notes relating to the notification. 

Note: The risk of the record comes from the risk of the non-conformance selected.  If they have no risk they become overdue after 14 days and if they have a risk of low, medium, or high they become overdue after 7 days on the dashboard if not closed out.