1. The date the corrective action was filed.
2. Choose a suitable non-conformance category that describes the issue.
3. Enter the details of the non-conformance or issue which is giving rise to the corrective action.
4. Determine who is responsible for investigating the non-conformance (who completes the root cause analysis and defines actions to correct/prevent the non-conformance).
5. The employee who is responsible for the review stage of the investigation.
6. Establish a date of completion for the investigation.
7. Determine the risk level that the non-conformance is likely to poise by selecting a risk value for each criterion (Note: this risk model can be replaced with a different model).
8. Attach or link to any document or website.
9. Provide a detailed report for your justification of the risk values selected.

When completing the root cause analysis, you can choose to use the 5 Whys and/or Fishbone Diagram.

1. The date of the investigation.
2. Select the root cause of the non-conformance.
3. Enter your investigation/root cause analysis report, including all pertinent information.
4. Tick the box beside 5 Why Analysis to use the tool.
5. Tick the box beside Fishbone Diagram to use the tool.

5 Why Analysis

1. Complete details of the failure mode.
2. The 5 Whys appear in this column. You can edit the fields to add your own questions.
3. Use the Add Line button if extra questions are required.
4. Use the notes field opposite each question to provide details/answers.
5. Use the X button to remove lines if required.
6. Use the 5 Why Report field to provide details on the investigation.

Fishbone Diagram

The generic headings of the fishbone diagram are listed out in the section, People, Process, Equipment, Measurement, Environment and Materials.

1. Under the column Root Cause, select a root cause from your Master Data Causes.
2. Use the Add Line button to add extra lines for each root cause identified under the heading, e.g. People.
3. Use the Notes field opposite each toot cause to provide details.
4. Use the X button to remove lines if required.
5. Use the Fishbone Report field to provide details on the investigation.

The action details section allows you to define certain actions to be conducted to correct or prevent the non-conformance from arising again.

1. Enter the action required to be taken.
2. Use the Add Line button to add additional lines for more actions to be assigned.
3. Select the type of action it is, Preventive (an action to eliminate the cause of a potential non-conformity or other potential undesirable situation), Corrective (action to eliminate the cause of a detected non-conformity or other undesirable situation) or Correction (a correction is an immediate action taken to fix an issue identified).
4. Select the person responsible for carrying out each action listed.
5. Add the deadline by which the action should be conducted (At this point the form can be saved, and the actions assigned to the responsible person. The record will remain in an 'OPEN - Awaiting Action Details' state until the actions are completed).
6. The action taken or completed can be entered here.
7. Use the Add Attach button to attach any relevant documents to the action, e.g. if training was an action you can attach a training record as evidence the action was completed. Use the Link button to paste a link or URL to a record completed elsewhere within the system or an external link.
8. Select the person who completed the action (This may or may not be the 'responsible person').      
9. Select the date when the action was completed.
10. Use the X button to remove any lines if required.
11. Once you complete the Action Required, Type, Responsible and Deadline fields, click Save to assign the actions to the responsible person(s). They will see an action on the My Actions tab on the Main Dashboard, and if Alerts have been set up for corrective actions, they may also receive an email notification. While completing the stage Save should be selected to save any updates made.
12. Click Save and Submit once all actions are completed (if a user clicks save and submit when there are still actions awaiting sign off, the stage will not progress on).

Corrective Action: A corrective action is defined as an action to eliminate a detected non-conformity or non-conforming product. For example, if there was a non-conformity where a snap-off knife was used in a high-risk area, the corrective action might be that the snap off knife was removed.

Preventative Action: A preventive action is defined as an action to eliminate the fundamental underlying cause (root cause) of detected non-conformity and prevent recurrence. For example, if a snap-off knife was used in a high-risk area the preventive action might be to amend purchasing rules to prevent snap-off blades being purchased.

Corrective Action reviews should be conducted to determine the effectiveness of the root cause analysis and subsequent actions taken.

1. Select the date of the review.
2. Enter a summary of the report that was conducted.

If additional actions are required the action Details stage can be edited to add in new actions.

1. Finally, you may now enter any final remarks/comments upon closing the corrective action.